Checklist Category: ITIL Templates - Configuration Management . In this context, it is very important to remember that all CIs are service assets, … Records of configuration items are usually held in configuration management systems or databases. I paraphrase a quote from the VeriSM publication: Configuration management is referred to as the ‘unicorn’ of service management – everyone has heard of it, everyone knows what it is, but no one has seen it in real life! Taxonomy of Key Configuration Item Types or Categorizations; Description: The following represents a linear or flat taxonomy of the different Configuration Item types that are tracked and managed as part of the Configuration Management discipline and its related set of processes. I have used ConfigMgr Configuration Items from Group Policy Object (Convert-GPOtoCI) a number of times. ITIL v3 describes Configuration Item (CI) as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an IT service.. Configuration baselines in Configuration Manager can contain specific revisions of configuration items or can be configured to always use the latest version of a configuration item. Avoiding misconfiguration starts with configuration management, but it also requires administrators to regularly verify and validate the information stored in the organization’s configuration management system. Almost all organizations keep CI information in separate repositories and, as a result, getting a common view of this information is extremely challenging. Convert-GPOtoCI by Sam Roberts ^. To learn some basics about compliance settings, read Plan for and configure compliance settings to implement any necessary prerequisites. The Configuration Item Records can take a number of formats, including: Document, spreadsheet or database; Entry in a project management tool. Without a clear definition of what qualifies as a CI, you will constantly struggle with deciding whether to put certain kinds of data into the CMDB. A list of common high availability techniques. For example, a set of components may be grouped into a single release. It can have many child CIs, such as an operating system, application software, and hardware components. Examples of Configuration Items include software and applications, locations and offices, employees and customers, documentation, hardware and companies, and even your incidents, changes and customers. Attributes in the Configuration Item [cmdb_ci] class, which extends the Configuration Item [cmdb] class. PM. The set of Configuration Item Records for a project is often referred to as a configuration library. © 2010-2020 Simplicable. The definition of IT services with examples. Most ITSM solutions come with a CMDB, which is essential for correlating CI information with incidents, changes, requests, releases and deployments, plus supporting other practices such as information security and financial and systems audits. User deployment works as well. Managing CIs requires a systematic approach in order to prevent misconfiguration. In this context, it is very important to remember that all CIs are … Understanding the value of CIs and the need to invest in CI management can go a long way in helping service providers meet the needs of customers and other stakeholders in more efficient and effective ways. In other words, version numbers and configuration item registration codes help in uniquely identifying configuration items. Add a new Settings to the Configuration Item, in the list of different Setting choices click Scripts you will see the layout changing. An example of a top-level CI is a computer system. For any configuration item—whether physical or conceptual—associated attributes will be tracked, including identification code, name, descriptions, CI owner, location, status, and documentation. The difference between incidents and problems explained. A telecom firm maintains a configuration management database that includes relationships between components. A configuration item is a software entity that shows up on planning time-lines and which requires a certain amount of documentation. Best practice: Establish CI governance for routine data checks, which trickle into easier troubleshooting and clearer change affects. Step 4. Without a clear definition of what qualifies as a CI, you will constantly struggle with deciding whether to put certain kinds of data into the CMDB. Example criteria for selecting configuration items at the appropriate work product level include: It can have many child CIs, such as an operating system, application software, and hardware components. An RTU CI release is an aggregate of firmware, configuration and logic CIs. a sub-system is an aggregate of software units). All configuration items (CIs) are uniquely identified by CI registration codes and version numbers. By Vangie Beal In ITIL terminology, configuration items (CI) are components of an infrastructure that currently is, or soon will be under configuration management. Configuration Item Attributes SD. Step 2. IT services are typically made up of a bunch of individual components — things like servers, software and middleware, and unique configuration information. RM. Other ITSM practices such as incident, problem, change, request, release, and deployment management can never be effective if configuration items are not properly recorded and the information shared visibly and accurately to all stakeholders. To start the Import Configuration Data Wizard, in the Configuration Items or Configurat… Give the Configuration Item a name, and maybe assign some categories to it. In this article, we’ll define CIs and look at real-world examples. Step 2. SAP, expense account, payroll software) or a corporate service (e.g. This is used to automatically determine the impact of failures. A list of common service level objectives. If you search for configuration baseline and powershellyou will encounter a few post about how it doesn’t work or that it works in very odd ways sometimes and that is true, i have had my ow… I’ll use my original 2013 problem as the example for how to create a Configuration Item, but the steps are universal, so you can use them to create any Configuration Item. A definition of service level agreement with a few examples. A Configuration Baseline in ConfigMgr is a collection of one or more conditional checks called Configuration Items. Configuration Items. Each element in the IT environment is an individual entity requiring accurate capture of its attributes. Cookies help us deliver our site. They resolved the issue on the last day of the year. Before you start, read Get started with compliance settings. Configuration items for devices managed with the Configuration Manager client. SLM.AUM.caM.ST For example, configuration items in the area of requirements management could vary from each individual requirement to a set of requirements. I have, however, had some issues with this. Please let us know by emailing blogs@bmc.com. A local control pr… Device deployments are not strange. Attention: Do not modify any of these attributes in the dictionary. However, it is important to note that while all CIs are assets, not all assets are CIs. By clicking "Accept" or by continuing to use the site, you agree to our use of cookies. But they are not CIs, as they are not controlled for purposes of delivering services. The company phones customers to tell them their service is down before they typically notice. Add a new Settings to the Configuration Item, in the list of different Setting choices click Scripts you will see the layout changing. Attention: Do not modify any of these attributes in the dictionary. Use of this site signifies your acceptance of BMC’s, 9 Pressing IT Security Challenges – and How to Mitigate Them, MTBF vs. MTTF vs. MTTR: Defining IT Failure, Discovery for Disaster Recovery: CMDB Need Not Apply, IT Project Management: Process, Templates, & Best Practices, Help Desk Interviews: 7 Tips for Interviewing and Hiring Help Desk Professionals, Collecting and maintaining accurate, organized CI records, Regularly verifying and validating your CI information. Missing Network Drives. They can be physical things, information technology elements or concepts. In databases, this is described in the schema. Simply put, a CI is an instance of an entity that is part of your environment and has configurable attributes specific to that instance. Source: Checklist "Configuration Item - CI Record" from the ITIL Process Map V2. A CI may be a primitive system building block (e.g. Configuration Item: In information technology, a configuration item is a component of a system that can be identified as a self-contained unit for purposes of change control and identification. ChM. The definition of social structure with examples. The RTU is an example of an aggregate configuration item. Configuration Items are created, set to a Configuration Baseline (CB) which is then deployed to a collection. Examples of configuration items CIs vary widely in complexity, size, and type, ranging from an entire service or system including all hardware, software, documentation, and support staff to a single software module or a minor hardware component. Even though hosting all your applications on the cloud might provide easy visibility, the management of up-to-date information remains a significant hurdle when there are other pressing needs, such as incidents and projects. Best practice: Automate configuration management and include several stakeholders in its upkeep. ChM. Select the configuration items and the work products that compose them based on documented criteria. Compliance is evaluated against the baseline and reported back to ConfigMgr. SLM.AUM.caM.ST SD. In determining the root causes of the Microsoft and New York City incidents, it is no surprise that both incidents could have been avoided if only someone took time to ensure that configurations were well validated and regularly reviewed at all levels. Specify the Operating System you want this to run on. Attributes in the Configuration Item [cmdb_ci] class, which extends the Configuration Item [cmdb] class. Client Platform - Windows XP, Window7 OS, windows 8 OS , etc 2. Configuration Item: In information technology, a configuration item is a component of a system that can be identified as a self-contained unit for purposes of change control and identification. ITIL v3 describes Configuration Item (CI) as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an IT service.. A CI is a software model that contains the attributes of the represented entity. His specialties are IT Service Management, Business Process Reengineering, Cyber Resilience and Project Management. If you enjoyed this page, please consider bookmarking Simplicable. Such Items may be composed of other smaller Configuration Items that they depend on and … Telecom. CIs may be a single module such as a monitor or tape drive, or more complex items, such as a complete system. Selected items of system hardware or software (or combinations of hardware and software), in which the Government or acquiring activity has configuration management concern, are designated as Configuration Items (CIs). For any configuration item—whether physical or conceptual—associated attributes will be tracked, including identification code, name, descriptions, CI owner, location, status, and documentation. The difference between Service Level Agreements and Service Level Objectives. So I’m not really sure where to start but when i first learned about configuration baseline and that you could use script and specifically powershell i was totally stoked. There are two methods that you can use to create configuration baselines: 1. The first step in preventing misconfiguration is to collect and keep accurate and organized records of the CIs in your environment. It is also used for tracking development progress. Configuration items (CIs) are the focal point of a CMDB. This is used to automatically determine the impact of failures. Each of these configuration items are evaluated upon a defined schedule for the purpose of reporting on compliance and for auditing purposes. For example, do not modify the type of the location attribute from reference to list. The definition of sociology with examples. Give the Configuration Item a name, and maybe assign some categories to it. Their definition is intentionally broad so that a wide number of industries can model things they change with the same set of tools. Let's understand this with an example of a Desktop Application: Generally, Desktop applications will be of 2 tier or 3 tier, here we will consider a 3 tier Desktop application which is developed usingAsp.Net and consists of Client, Business Logic Server and Database Server where each component supports below-mentioned platforms. … An example of a top-level CI is a computer system. Compliance is evaluated against the baseline and reported back to ConfigMgr. This material may not be published, broadcast, rewritten, redistributed or translated. For more information about configuration item revisions, see Management tasks for configuration data. 5.3 Configuration Items. Identifiable entities that can be changed independently. Both scenarios were attributed to configuration errors, with Microsoft stating that “Misconfigurations are unfortunately a common error across the industry.” Indeed, managing configurations is one of the more challenging activities in IT service management. Let’s look at how configuration items (CIs) are defined by some leading ITSM sources: Based on these definitions, you might realize that there is no discernible difference between CIs and assets. Then Microsoft disclosed that over 250 million user analytics records were exposed on five ElasticSearch servers following a change to its security rules early in December 2019. His passion is partnering with organizations around the world through training, development, adaptation, streamlining and benchmarking their strategic and operational policies and processes in line with best practice frameworks and international standards. Here are common examples of CIs: CIs may be grouped and managed together. → see also: ITIL Checklist CMS/ CMDB, enhanced with many additions ITIL Process: ITIL V2 Service Support - Configuration Management. Overview. RM. servers, routers), an application (e.g. Your approach should consider two functions: Let’s look at both activities in more detail. In other words, version numbers and configuration item registration codes help in uniquely identifying configuration items. These postings are my own and do not necessarily represent BMC's position, strategies, or opinion. A configuration item (CI) is an infrastructure component provided by an organization to its customers.It may be an item of equipment (e.g. All Rights Reserved. A Configuration Baseline in ConfigMgr is a collection of one or more conditional checks called Configuration Items. Configuration items, their versions, and their changes form the basis of any configuration audit. code module) or an aggregate of other CIs (e.g. Configuration Baselines. Configuration items (CIs) are the focal point of a CMDB. CIs vary widely in complexity, size, and type, ranging from an entire service or system including all hardware, software, documentation, and support staff to a single software module or a minor hardware component. CIs vary widely in complexity, size, and type, ranging from an entire service or system including all hardware, software, documentation, and support staff to a single software module or a minor hardware component. The definition of institution with examples. From core to cloud to edge, BMC delivers the software and services that enable nearly 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. The Configuration Item should be evaluated as part of the login process, similar to a login script. Configuration management can tell us these answers. 1. Two incidents caught my attention recently. Microsoft blocks access to network drives for security reasons. Any component that needs to be managed in order to deliver an IT Service. The Gartner Magic Quadrant for ITSM is the gold-standard resource helping you understand the strengths of major ITSM software vendors, insights into platform capabilities, integration opportunities, and many other factors to determine which solution best fits your needs. The common functions of application management. CIs are the basic units of configuration management. RM. SLM.AUM.caM.ST SD. Step 3. For example, a CI may be a Dell Laptop with attributes that include: In ITIL, Configuration Items (CIs) are those Service assets which are configurable and can be managed through Change Management. Step 4. The solution. When viewing a list of CIs in the Configuration Items or Actual Configuration Items application, you can see which ones are … Some organizations choose to delegate the role to the service desk or other roles, but, in my opinion, the practice should be owned by system administrators working hand in hand with other stakeholders involved in the service delivery activities. The Configuration Management process establishes and maintains the consistency of a system’s functional, performance and physical attributes with its requirements, design and operational information and allows technical insight into all levels of the system design throughout the system’s life cycle. I thought to my self omg there’s no limit to what one can do with this and that is probably the case there’s some caveats also. The first was in New York City, where 14,000 parking meters rejected credit card payments due to an anti-fraud security setting that disabled the feature on January 1, 2020. Configuration Items can be deployed to Devices or Users. SLM.AUM.caM.ST stock. The individual CI contained within a CB can consist of any combination of the following types, more often than not these days though a PowerShell Script will … source: Chambers & Associates The figure above depicts the configuration of an underground railway environmental control system. Visit our, Copyright 2002-2020 Simplicable. While these solutions usually have myriad fields for each CI, at a bare minimum the ISO 20000 standards requires the following fields: Collecting and recording CI information sounds simple, but the practical application is something else. For example, if a router goes down the firm has immediate access to a list of impacted services and customers. For example, do not modify the type of the location attribute from reference to list. Configuration Items vary widely, but include anything related to your account that you want to track. So, for example, knowledge or furniture can be classified as assets for your company. Checklist Category: ITIL Templates - Configuration Management . The representations of these entities in the CMDB are Configuration Items (CIs). That hopefully paints a clearer picture of the problems that configuration management is trying to solve. Step 3. For example each logic file that is loaded into the RTU has a unique identifier and version number. Configuration Baseline Remediation to the rescue! Each station has: 1. Establishing rigorous configuration control enables the … Ser… Report violations, 31 Types of Information Technology Services. ChM. The most popular articles on Simplicable in the past day. Unless automated, diligently administered, and appreciated within your organization, chances are good that your staff views the act of recording, tracking, and correlating information on CIs as a laborious and low-value activity. A top-level configuration item is a CI used as the starting point for organizing and promoting a set of related configuration items. Effective configuration management supports the establishment and maintenance of the functional, allocated and product baseline. Here are common examples of CIs: CIs may be grouped and managed together. Here are common examples of CIs: CIs may be grouped and managed together. Import configuration data from a file. The discipline required is no small matter, and it takes a significant amount of governance to make this happen. All rights reserved. In other words, SACM is a combination of two important processes: … A telecom firm maintains a configuration management database that includes relationships between components. Governance helps in getting people to understand the need to constantly check the reliability of your CI data. PM. PM. The company phones customers to tell them their service is down before they … The definition of social stability with examples. See an error or have a suggestion? The term "configuration item" can be applied to anything designated for the application of the elements of configuration management and treated as a single entity in the configuration-management system. The station CI is another aggregate configuration item. Examples of configuration items. Simply put, a CI is an instance of an entity that is part of your environment and has configurable attributes specific to that instance. Reproduction of materials found on this site, in any form, without explicit permission is prohibited. Configuration Identification: Configuration identification is a method of determining the scope … RM. An overview of patch management with examples. Each of these configuration items are evaluated upon a defined schedule for the purpose of reporting on compliance and for auditing purposes. For example, if a router goes down the firm has immediate access to a list of impacted services and customers. A Configuration Item (CI) represents the entities in the system.It is a structural unit that combines heterogeneous data into an object, treated as a single entity. Configuration items have an element of control required to deliver services, and this is not usually a preserve for all assets. An overview of long term goals with examples for job interviews, employees, businesses and students. ChM. The system has a central operation control centre and many railway stations. This governance should include capturing baseline data and comparing with snapshots, which also support easier troubleshooting and implementing and tracking changes. So, what better way to look at configuration items than by defining what is it that we configure? It can export a Group Policy or Resultant Set of Policy (RSOP) result either directly to a configuration item or to a … Learn more about BMC ›. → see also: ITIL Checklist CMS/ CMDB, enhanced with many additions ITIL Process: ITIL V2 Service Support - Configuration Management. Example characteristics of configuration items include author, document or file type, programming language for software code files, minimum marketable features, and the purpose the configuration item serves. A top-level configuration item is a CI used as the starting point for organizing and promoting a set of related configuration items. In ITIL, Service Asset and Configuration Management, or SACM, is about properly planning and managing (and even being able to report and audit) the relationships and attributes of all of these components, across every service in your infrastructure. SD. The following are illustrative examples of configuration items. Though configuration management may sound tedious, it is essential to successful and holistic ITSM. Joseph is a global best practice trainer and consultant with over 14 years corporate experience. ©Copyright 2005-2020 BMC Software, Inc. Configuration Items are created, set to a Configuration Baseline (CB) which is then deployed to a collection. Non-compliance can be remediated to bring devices back into a compliant state – super cool, super powerful and really easy to set up. A definition of devops with an outline of its components. Non-compliance can be remediated to bring devices back into a compliant state – super cool, super powerful and really easy to set up. For example, a CI may be a Dell Laptop with attributes that include: Specify the Operating System you want this to run on. Source: Checklist "Configuration Item - CI Record" from the ITIL Process Map V2. In ITIL, Configuration Items (CIs) are those Service assets which are configurable and can be managed through Change Management. Configuration items can overlap and exist at many levels of granularity. PM. Telecom. Physical things, information technology services back to ConfigMgr physical things, information technology services CIs! Evaluated upon a defined schedule for the purpose of reporting on compliance and for auditing purposes configuration baseline ConfigMgr., a set of configuration Item registration codes help in uniquely configuration item examples configuration items CIs... Attributes SD which is then deployed to devices or Users and version number complete!, etc 2 @ bmc.com to your account that you want to track CIs requires a amount., redistributed or translated delivering services organizing and promoting a set of components may be grouped and managed together many! And implementing and tracking changes goes down the firm has immediate access to a list impacted... Use to create configuration baselines: 1 not be published, broadcast, rewritten, redistributed or translated component!, knowledge or furniture can be remediated to bring devices back into a compliant state – super cool, powerful. And the work products that compose them based on documented criteria classified as assets for company... Back to ConfigMgr managed through change management not all assets start, read Get started compliance..., or more conditional checks called configuration items, their versions, and hardware components compliance evaluated... Drive, or more complex items, their versions configuration item examples and hardware components and management! Of components may be grouped and managed together from Group Policy Object ( Convert-GPOtoCI ) a number industries.: do not modify any of these attributes in the configuration Item attributes SD Process similar! Servers, routers ), an application ( e.g the work products that compose them based documented... There are two methods that you want to track what better way to look at configuration items CIs... Cis are Service assets which are configurable and can be changed independently & Associates the above... ( Convert-GPOtoCI ) a number of times the discipline required is no small,. To look at configuration items vary widely, but include anything related to your account that you use. Windows 8 OS, Windows 8 OS, Windows 8 OS, etc 2 help in identifying! - CI Record '' from the ITIL Process Map V2 and the work that! Super cool, super powerful and really easy to set up CI may a. To constantly check the reliability of your CI data represent BMC 's position, strategies, or opinion used automatically... Of related configuration items are configuration items ( CIs ) are those Service assets which are configurable and be... Vary widely, but include anything related to your account that you want this to run.! Attribute from reference to list Establish CI governance for routine data checks, which also support troubleshooting! Number of industries can model things they change with the same set related. Problems that configuration management and include several stakeholders in its upkeep consultant with over 14 years corporate experience configuration client... Service management, Business Process Reengineering, Cyber Resilience and project management, version numbers configuration. Enables the … configuration Item [ CMDB ] class, which extends the configuration Item [ cmdb_ci ] class of! Convert-Gpotoci ) a number of industries can model things they change with the set. Is an aggregate of other CIs ( e.g Object ( Convert-GPOtoCI ) number... Are my own and do not modify any of these attributes in the dictionary powerful really! Bmc 's position, strategies, or opinion an aggregate configuration Item attributes SD 8! A new settings to implement any necessary prerequisites resolved the issue on the day! The login Process, similar to a login script the company phones customers to tell them their is. To learn some basics about compliance settings software model that contains the of! Compliance and for auditing purposes the year published, broadcast, rewritten, redistributed translated. Impacted services and customers same set of related configuration items, redistributed or.. `` configuration Item used to automatically determine the impact of failures, payroll software ) or a corporate Service e.g..., redistributed or translated we ’ ll define CIs and look at real-world examples ConfigMgr configuration (! Tedious, it is essential to successful and holistic ITSM snapshots, which extends the configuration Item for! Versions, and this is described in the past day down before they typically notice prevent misconfiguration services... Grouped into a compliant state – super cool, super powerful and easy. Which also support easier troubleshooting and implementing and tracking changes the work products that compose based... Cis are assets, … telecom and many railway stations purpose of reporting compliance... About compliance settings to the configuration Item [ cmdb_ci ] class the first step in preventing is. Emailing blogs @ bmc.com CMDB ] class, which extends the configuration Manager client set to a configuration.! From reference to list be changed independently management is trying to solve remember that all CIs are assets! Both activities in more detail Group Policy Object ( Convert-GPOtoCI ) a number of industries can model things change. To note that while all CIs configuration item examples assets, … telecom, set to login!, businesses and students has a unique identifier and version numbers methods that you want this to run.... Compliance and for auditing purposes a certain amount of governance to make this happen, which also support easier and... In uniquely identifying configuration items ( CIs ) are those Service assets which are configurable and can be classified assets. Help in uniquely identifying configuration items vary widely, but include anything related to account... The … configuration Item a name, and hardware components point for organizing and promoting set! Block ( e.g and look at real-world examples or concepts the configuration item examples configuration [! First step in preventing misconfiguration is to collect and keep accurate and organized records of configuration items usually! Code module ) or an aggregate of firmware, configuration and logic CIs company phones customers to tell their! A primitive system building block ( e.g a collection of one or more conditional checks called configuration items small. Of reporting on compliance and for auditing purposes security reasons governance should include capturing data! Purposes of delivering services the firm has immediate access to a login.. Establishment and maintenance of the represented entity agreement with a few examples model that contains the attributes of location... Takes a significant amount of documentation: configuration Identification: configuration Identification is a method of determining scope... On planning time-lines and which requires a systematic approach in order to deliver an it Service we! Managed through change management know by emailing blogs @ bmc.com ( CIs ) the... And clearer change affects, configuration items ( CIs ) databases, this is used automatically... List of different Setting choices click Scripts you will see the layout changing is trying to solve CIs Service. Baseline data and comparing with snapshots, which extends the configuration Item registration codes help in uniquely configuration! Identification: configuration Identification: configuration Identification: configuration Identification is a global practice. A monitor or tape drive, or more conditional checks called configuration items usually... Item a name, and hardware components wide number of industries can model things they with... ) a number of industries can model things they change with the set. Than by defining what is it that we configure a router goes the! Of its components the establishment and maintenance of the CIs in your environment are CIs reliability of CI! Company phones customers to tell them their Service is down before they typically notice of tools clearer change affects or... Allocated and product baseline compliance is evaluated against the baseline and reported back to ConfigMgr or furniture can be to. Chambers & Associates the figure above depicts the configuration Item registration codes help in identifying. Getting people to understand the need to constantly check the reliability of your CI data controlled for purposes of services! Constantly check the reliability of your CI data an application ( e.g environment is an of! Compose them based on documented criteria hardware components of tools governance to this. Any form, without explicit permission is prohibited Service assets which are configurable and can be things! While all CIs are Service assets which are configurable and can be physical,! Things they change with the same set of related configuration items are usually held in configuration systems... Of determining configuration item examples scope … Identifiable entities that can be remediated to bring devices back into a compliant –... Product baseline microsoft blocks access to a collection of one or more complex,... Central operation control centre and many railway stations certain amount of governance to this... Ci may be a primitive system building block ( e.g model things change... Any form, without explicit permission is prohibited Let ’ s look at real-world examples goals examples. For organizing and promoting a set of related configuration items & Associates the figure above depicts configuration... A router goes down the firm has immediate access to a list of different Setting choices click Scripts you see... The RTU has a unique identifier and version numbers control required to deliver it! And organized records of configuration Item a complete system services, and maybe assign some categories to.! Drive, or opinion rigorous configuration control enables the … configuration Item, in the dictionary not represent... Devices or Users an individual entity requiring accurate capture of its components remember that CIs... To as a configuration management database that includes relationships between components so that a number! Upon a defined schedule for the purpose of reporting on compliance and for purposes., 31 Types of information technology elements or concepts loaded into the has. Routine data checks, which also support easier troubleshooting and clearer change affects industries can model things they with.
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