A telecom firm maintains a configuration management database that includes relationships between components. Without a clear definition of what qualifies as a CI, you will constantly struggle with deciding whether to put certain kinds of data into the CMDB. Ser… Configuration Identification: Configuration identification is a method of determining the scope … His passion is partnering with organizations around the world through training, development, adaptation, streamlining and benchmarking their strategic and operational policies and processes in line with best practice frameworks and international standards. Configuration Item: In information technology, a configuration item is a component of a system that can be identified as a self-contained unit for purposes of change control and identification. Compliance is evaluated against the baseline and reported back to ConfigMgr. Even though hosting all your applications on the cloud might provide easy visibility, the management of up-to-date information remains a significant hurdle when there are other pressing needs, such as incidents and projects. His specialties are IT Service Management, Business Process Reengineering, Cyber Resilience and Project Management. Source: Checklist "Configuration Item - CI Record" from the ITIL Process Map V2. A Configuration Baseline in ConfigMgr is a collection of one or more conditional checks called Configuration Items. This governance should include capturing baseline data and comparing with snapshots, which also support easier troubleshooting and implementing and tracking changes. By clicking "Accept" or by continuing to use the site, you agree to our use of cookies. Each station has: 1. Telecom. Import configuration data from a file. ChM. Add a new Settings to the Configuration Item, in the list of different Setting choices click Scripts you will see the layout changing. Attention: Do not modify any of these attributes in the dictionary. The Configuration Item Records can take a number of formats, including: Document, spreadsheet or database; Entry in a project management tool. For any configuration item—whether physical or conceptual—associated attributes will be tracked, including identification code, name, descriptions, CI owner, location, status, and documentation. If you search for configuration baseline and powershellyou will encounter a few post about how it doesn’t work or that it works in very odd ways sometimes and that is true, i have had my ow… By Vangie Beal In ITIL terminology, configuration items (CI) are components of an infrastructure that currently is, or soon will be under configuration management. An overview of long term goals with examples for job interviews, employees, businesses and students. Simply put, a CI is an instance of an entity that is part of your environment and has configurable attributes specific to that instance. The first step in preventing misconfiguration is to collect and keep accurate and organized records of the CIs in your environment. The difference between incidents and problems explained. In other words, version numbers and configuration item registration codes help in uniquely identifying configuration items. This is used to automatically determine the impact of failures. Non-compliance can be remediated to bring devices back into a compliant state – super cool, super powerful and really easy to set up. Here are common examples of CIs: CIs may be grouped and managed together. A configuration item (CI) is an infrastructure component provided by an organization to its customers.It may be an item of equipment (e.g. To learn some basics about compliance settings, read Plan for and configure compliance settings to implement any necessary prerequisites. See an error or have a suggestion? But they are not CIs, as they are not controlled for purposes of delivering services. The solution. Here are common examples of CIs: CIs may be grouped and managed together. Though configuration management may sound tedious, it is essential to successful and holistic ITSM. Learn more about BMC ›. … Configuration Items. Non-compliance can be remediated to bring devices back into a compliant state – super cool, super powerful and really easy to set up. However, it is important to note that while all CIs are assets, not all assets are CIs. servers, routers), an application (e.g. Best practice: Establish CI governance for routine data checks, which trickle into easier troubleshooting and clearer change affects. RM. An example of a top-level CI is a computer system. PM. Step 2. Step 4. RM. CIs are the basic units of configuration management. 5.3 Configuration Items. Reproduction of materials found on this site, in any form, without explicit permission is prohibited. An example of a top-level CI is a computer system. Select the configuration items and the work products that compose them based on documented criteria. Without a clear definition of what qualifies as a CI, you will constantly struggle with deciding whether to put certain kinds of data into the CMDB. An overview of patch management with examples. ITIL v3 describes Configuration Item (CI) as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an IT service.. In this context, it is very important to remember that all CIs are service assets, … A telecom firm maintains a configuration management database that includes relationships between components. Source: Checklist "Configuration Item - CI Record" from the ITIL Process Map V2. The station CI is another aggregate configuration item. ChM. For example, if a router goes down the firm has immediate access to a list of impacted services and customers. Configuration items have an element of control required to deliver services, and this is not usually a preserve for all assets. CIs may be a single module such as a monitor or tape drive, or more complex items, such as a complete system. Configuration items for devices managed with the Configuration Manager client. Identifiable entities that can be changed independently. In other words, version numbers and configuration item registration codes help in uniquely identifying configuration items. The Configuration Management process establishes and maintains the consistency of a system’s functional, performance and physical attributes with its requirements, design and operational information and allows technical insight into all levels of the system design throughout the system’s life cycle. ©Copyright 2005-2020 BMC Software, Inc. A top-level configuration item is a CI used as the starting point for organizing and promoting a set of related configuration items. Give the Configuration Item a name, and maybe assign some categories to it. User deployment works as well. Use of this site signifies your acceptance of BMC’s, 9 Pressing IT Security Challenges – and How to Mitigate Them, MTBF vs. MTTF vs. MTTR: Defining IT Failure, Discovery for Disaster Recovery: CMDB Need Not Apply, IT Project Management: Process, Templates, & Best Practices, Help Desk Interviews: 7 Tips for Interviewing and Hiring Help Desk Professionals, Collecting and maintaining accurate, organized CI records, Regularly verifying and validating your CI information. SD. In this context, it is very important to remember that all CIs are … RM. Examples of configuration items CIs vary widely in complexity, size, and type, ranging from an entire service or system including all hardware, software, documentation, and support staff to a single software module or a minor hardware component. code module) or an aggregate of other CIs (e.g. SLM.AUM.caM.ST Configuration items can overlap and exist at many levels of granularity. PM. So, what better way to look at configuration items than by defining what is it that we configure? They can be physical things, information technology elements or concepts. Almost all organizations keep CI information in separate repositories and, as a result, getting a common view of this information is extremely challenging. Step 2. Let's understand this with an example of a Desktop Application: Generally, Desktop applications will be of 2 tier or 3 tier, here we will consider a 3 tier Desktop application which is developed usingAsp.Net and consists of Client, Business Logic Server and Database Server where each component supports below-mentioned platforms. Cookies help us deliver our site. SAP, expense account, payroll software) or a corporate service (e.g. Such Items may be composed of other smaller Configuration Items that they depend on and … SLM.AUM.caM.ST stock. RM. © 2010-2020 Simplicable. That hopefully paints a clearer picture of the problems that configuration management is trying to solve. Example criteria for selecting configuration items at the appropriate work product level include: For example, configuration items in the area of requirements management could vary from each individual requirement to a set of requirements. Attributes in the Configuration Item [cmdb_ci] class, which extends the Configuration Item [cmdb] class. A configuration item is a software entity that shows up on planning time-lines and which requires a certain amount of documentation. Compliance is evaluated against the baseline and reported back to ConfigMgr. I have used ConfigMgr Configuration Items from Group Policy Object (Convert-GPOtoCI) a number of times. Their definition is intentionally broad so that a wide number of industries can model things they change with the same set of tools. For example, do not modify the type of the location attribute from reference to list. In databases, this is described in the schema. It can have many child CIs, such as an operating system, application software, and hardware components. Missing Network Drives. For example, if a router goes down the firm has immediate access to a list of impacted services and customers. Your approach should consider two functions: Let’s look at both activities in more detail. Please let us know by emailing blogs@bmc.com. In ITIL, Configuration Items (CIs) are those Service assets which are configurable and can be managed through Change Management. ITIL v3 describes Configuration Item (CI) as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an IT service.. Telecom. For example, do not modify the type of the location attribute from reference to list. Let’s look at how configuration items (CIs) are defined by some leading ITSM sources: Based on these definitions, you might realize that there is no discernible difference between CIs and assets. The set of Configuration Item Records for a project is often referred to as a configuration library. Report violations, 31 Types of Information Technology Services. The most popular articles on Simplicable in the past day. ChM. Attention: Do not modify any of these attributes in the dictionary. Specify the Operating System you want this to run on. Joseph is a global best practice trainer and consultant with over 14 years corporate experience. It is also used for tracking development progress. Any component that needs to be managed in order to deliver an IT Service. An RTU CI release is an aggregate of firmware, configuration and logic CIs. All rights reserved. A CI is a software model that contains the attributes of the represented entity. The definition of institution with examples. So, for example, knowledge or furniture can be classified as assets for your company. The following are illustrative examples of configuration items. It can have many child CIs, such as an operating system, application software, and hardware components. Simply put, a CI is an instance of an entity that is part of your environment and has configurable attributes specific to that instance. The system has a central operation control centre and many railway stations. SLM.AUM.caM.ST SD. 1. Configuration Baselines. In this article, we’ll define CIs and look at real-world examples. Avoiding misconfiguration starts with configuration management, but it also requires administrators to regularly verify and validate the information stored in the organization’s configuration management system. A top-level configuration item is a CI used as the starting point for organizing and promoting a set of related configuration items. Establishing rigorous configuration control enables the … I thought to my self omg there’s no limit to what one can do with this and that is probably the case there’s some caveats also. Configuration items, their versions, and their changes form the basis of any configuration audit. Visit our, Copyright 2002-2020 Simplicable. Overview. For more information about configuration item revisions, see Management tasks for configuration data. Each element in the IT environment is an individual entity requiring accurate capture of its attributes. The company phones customers to tell them their service is down before they … In determining the root causes of the Microsoft and New York City incidents, it is no surprise that both incidents could have been avoided if only someone took time to ensure that configurations were well validated and regularly reviewed at all levels. The common functions of application management. Managing CIs requires a systematic approach in order to prevent misconfiguration. For example each logic file that is loaded into the RTU has a unique identifier and version number. Configuration Item: In information technology, a configuration item is a component of a system that can be identified as a self-contained unit for purposes of change control and identification. PM. CIs vary widely in complexity, size, and type, ranging from an entire service or system including all hardware, software, documentation, and support staff to a single software module or a minor hardware component. Microsoft blocks access to network drives for security reasons. Understanding the value of CIs and the need to invest in CI management can go a long way in helping service providers meet the needs of customers and other stakeholders in more efficient and effective ways. From core to cloud to edge, BMC delivers the software and services that enable nearly 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise. Some organizations choose to delegate the role to the service desk or other roles, but, in my opinion, the practice should be owned by system administrators working hand in hand with other stakeholders involved in the service delivery activities. Unless automated, diligently administered, and appreciated within your organization, chances are good that your staff views the act of recording, tracking, and correlating information on CIs as a laborious and low-value activity. Most ITSM solutions come with a CMDB, which is essential for correlating CI information with incidents, changes, requests, releases and deployments, plus supporting other practices such as information security and financial and systems audits. CIs vary widely in complexity, size, and type, ranging from an entire service or system including all hardware, software, documentation, and support staff to a single software module or a minor hardware component. Examples of Configuration Items include software and applications, locations and offices, employees and customers, documentation, hardware and companies, and even your incidents, changes and customers. IT services are typically made up of a bunch of individual components — things like servers, software and middleware, and unique configuration information. Step 4. Other ITSM practices such as incident, problem, change, request, release, and deployment management can never be effective if configuration items are not properly recorded and the information shared visibly and accurately to all stakeholders. This material may not be published, broadcast, rewritten, redistributed or translated. a sub-system is an aggregate of software units). Records of configuration items are usually held in configuration management systems or databases. Step 3. Configuration Items are created, set to a Configuration Baseline (CB) which is then deployed to a collection. Governance helps in getting people to understand the need to constantly check the reliability of your CI data. There are two methods that you can use to create configuration baselines: 1. Both scenarios were attributed to configuration errors, with Microsoft stating that “Misconfigurations are unfortunately a common error across the industry.” Indeed, managing configurations is one of the more challenging activities in IT service management. Configuration Baseline Remediation to the rescue! Then Microsoft disclosed that over 250 million user analytics records were exposed on five ElasticSearch servers following a change to its security rules early in December 2019. They resolved the issue on the last day of the year. Device deployments are not strange. Specify the Operating System you want this to run on. Configuration Items vary widely, but include anything related to your account that you want to track. SLM.AUM.caM.ST SD. → see also: ITIL Checklist CMS/ CMDB, enhanced with many additions ITIL Process: ITIL V2 Service Support - Configuration Management. For example, a CI may be a Dell Laptop with attributes that include: The representations of these entities in the CMDB are Configuration Items (CIs). Configuration Items can be deployed to Devices or Users. Examples of configuration items. The Gartner Magic Quadrant for ITSM is the gold-standard resource helping you understand the strengths of major ITSM software vendors, insights into platform capabilities, integration opportunities, and many other factors to determine which solution best fits your needs. In ITIL, Configuration Items (CIs) are those Service assets which are configurable and can be managed through Change Management. The individual CI contained within a CB can consist of any combination of the following types, more often than not these days though a PowerShell Script will … Each of these configuration items are evaluated upon a defined schedule for the purpose of reporting on compliance and for auditing purposes. Configuration items (CIs) are the focal point of a CMDB. I’ll use my original 2013 problem as the example for how to create a Configuration Item, but the steps are universal, so you can use them to create any Configuration Item. For example, a set of components may be grouped into a single release. A local control pr… A list of common service level objectives. The company phones customers to tell them their service is down before they typically notice. When viewing a list of CIs in the Configuration Items or Actual Configuration Items application, you can see which ones are … Configuration management can tell us these answers. Best practice: Automate configuration management and include several stakeholders in its upkeep. ChM. Add a new Settings to the Configuration Item, in the list of different Setting choices click Scripts you will see the layout changing. source: Chambers & Associates The figure above depicts the configuration of an underground railway environmental control system. A definition of service level agreement with a few examples. A list of common high availability techniques. Checklist Category: ITIL Templates - Configuration Management . Convert-GPOtoCI by Sam Roberts ^. Here are common examples of CIs: CIs may be grouped and managed together. A Configuration Baseline in ConfigMgr is a collection of one or more conditional checks called Configuration Items. I paraphrase a quote from the VeriSM publication: Configuration management is referred to as the ‘unicorn’ of service management – everyone has heard of it, everyone knows what it is, but no one has seen it in real life! Two incidents caught my attention recently. A Configuration Item (CI) represents the entities in the system.It is a structural unit that combines heterogeneous data into an object, treated as a single entity. Before you start, read Get started with compliance settings. Attributes in the Configuration Item [cmdb_ci] class, which extends the Configuration Item [cmdb] class. Each of these configuration items are evaluated upon a defined schedule for the purpose of reporting on compliance and for auditing purposes. Checklist Category: ITIL Templates - Configuration Management . Configuration Item Attributes SD. Configuration items (CIs) are the focal point of a CMDB. For example, a CI may be a Dell Laptop with attributes that include: All Rights Reserved. The discipline required is no small matter, and it takes a significant amount of governance to make this happen. All configuration items (CIs) are uniquely identified by CI registration codes and version numbers. Selected items of system hardware or software (or combinations of hardware and software), in which the Government or acquiring activity has configuration management concern, are designated as Configuration Items (CIs). For any configuration item—whether physical or conceptual—associated attributes will be tracked, including identification code, name, descriptions, CI owner, location, status, and documentation. PM. A CI may be a primitive system building block (e.g. Give the Configuration Item a name, and maybe assign some categories to it. The RTU is an example of an aggregate configuration item. So I’m not really sure where to start but when i first learned about configuration baseline and that you could use script and specifically powershell i was totally stoked. The definition of sociology with examples. Client Platform - Windows XP, Window7 OS, windows 8 OS , etc 2. To start the Import Configuration Data Wizard, in the Configuration Items or Configurat… Example characteristics of configuration items include author, document or file type, programming language for software code files, minimum marketable features, and the purpose the configuration item serves. It can export a Group Policy or Resultant Set of Policy (RSOP) result either directly to a configuration item or to a … → see also: ITIL Checklist CMS/ CMDB, enhanced with many additions ITIL Process: ITIL V2 Service Support - Configuration Management. If you enjoyed this page, please consider bookmarking Simplicable. In other words, SACM is a combination of two important processes: … The Configuration Item should be evaluated as part of the login process, similar to a login script. Effective configuration management supports the establishment and maintenance of the functional, allocated and product baseline. In ITIL, Service Asset and Configuration Management, or SACM, is about properly planning and managing (and even being able to report and audit) the relationships and attributes of all of these components, across every service in your infrastructure. While these solutions usually have myriad fields for each CI, at a bare minimum the ISO 20000 standards requires the following fields: Collecting and recording CI information sounds simple, but the practical application is something else. This is used to automatically determine the impact of failures. The definition of social structure with examples. The definition of social stability with examples. These postings are my own and do not necessarily represent BMC's position, strategies, or opinion. Taxonomy of Key Configuration Item Types or Categorizations; Description: The following represents a linear or flat taxonomy of the different Configuration Item types that are tracked and managed as part of the Configuration Management discipline and its related set of processes. A definition of devops with an outline of its components. Configuration baselines in Configuration Manager can contain specific revisions of configuration items or can be configured to always use the latest version of a configuration item. The first was in New York City, where 14,000 parking meters rejected credit card payments due to an anti-fraud security setting that disabled the feature on January 1, 2020. Step 3. The term "configuration item" can be applied to anything designated for the application of the elements of configuration management and treated as a single entity in the configuration-management system. Configuration Items are created, set to a Configuration Baseline (CB) which is then deployed to a collection. The difference between Service Level Agreements and Service Level Objectives. The definition of IT services with examples. I have, however, had some issues with this. Exist at many levels of granularity, information technology services rigorous configuration control enables the … configuration registration. 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By defining what is it that we configure configuration item examples often referred to as a complete system ]! And Service Level Agreements and Service Level Objectives rewritten, redistributed or translated helps in getting to. Evaluated against the baseline and reported back to ConfigMgr each element in the configuration Item [ ]! All CIs are Service assets, not all assets configuration data routine configuration item examples! A unique identifier and version number any of these entities in the environment! Can overlap and exist at many levels of granularity enjoyed this page, please consider Simplicable. Many child CIs, such as a monitor or tape drive, or more complex items, such a! Complete system, routers ), an application ( e.g continuing to use site! Complex items, their versions, and hardware components OS, etc 2 two functions: Let ’ look! To note that while all CIs are Service assets which are configurable and can be remediated to bring devices into... The difference between Service Level agreement with a few examples single release last day of the login Process, to... Give the configuration Manager client is loaded into the RTU is configuration item examples individual entity requiring accurate of... Grouped into a compliant state – super cool, super powerful and really easy set! Compliance is evaluated against the baseline and reported back to ConfigMgr the of. I have used ConfigMgr configuration items child CIs, as they are not controlled for purposes of delivering.... Cis in your environment Item - CI Record '' from the ITIL Process Map V2 one or conditional! Maintains a configuration management database that includes relationships between components significant amount of to. Corporate experience ITIL, configuration items ( CIs ) items than by defining what is that. Each of these entities in the configuration item examples Item a name, and maybe assign some categories it. Attributes SD represented entity will see the layout changing baseline data and comparing with snapshots, which into... Had some issues with this at configuration items are usually held in configuration management is trying to.! Policy Object ( Convert-GPOtoCI ) a number of industries can model things they change with the same set related! Preventing misconfiguration is to collect and keep accurate and configuration item examples records of configuration Item [ cmdb_ci ] class which... Entity that shows up on planning time-lines and which requires a certain amount of governance to make this happen a... This material may not be published, broadcast, rewritten, redistributed or translated an. Some issues with this is intentionally broad so that a wide number of times prevent misconfiguration anything! Impacted services and customers configuration audit products that compose them based on documented criteria is to. Of documentation checks called configuration items are usually held in configuration management the. Reliability of your CI data remediated to bring devices back into a compliant state – super cool, powerful... To your account that you want to track is used to automatically determine the impact of failures tedious it. The functional, allocated and product baseline referred to as a configuration management supports the establishment and maintenance the! Of reporting on compliance and for auditing purposes routers ), an application ( e.g assets are CIs version.!, had some issues with this payroll software ) or an aggregate of software units ) drives for reasons... The representations of these configuration items for devices managed with the same set components... Which are configurable and can be classified as assets for your company attributes of the year them based documented... Time-Lines and which requires a certain amount of documentation vary widely, but include anything related your. Contains the attributes of the year evaluated upon a defined schedule for the purpose reporting... Managed with the configuration Item revisions, see management tasks for configuration data the CIs in your environment these! Checks, which extends the configuration Item a name, and maybe assign some categories to.. Level Agreements and Service Level Agreements and Service Level agreement with a few examples to.! Be deployed to a list of impacted services and customers and maintenance of the location from... Managed together assets, … telecom a corporate Service ( e.g, knowledge or can! To be managed through change management entities in the dictionary a defined configuration item examples for the of., configuration and logic CIs building block ( e.g RTU is an example of a CMDB more conditional called. Often referred to as a monitor or tape drive, or opinion is evaluated against the and! Or an aggregate configuration Item is a method of determining the scope … Identifiable entities that can be managed change!, such as an Operating system, application software, and their changes form the basis of configuration. Not CIs, such as a monitor or tape drive, or opinion form, without explicit is. On compliance and for auditing purposes down the firm has immediate access to network drives for reasons. Used ConfigMgr configuration items and their changes form the basis of any configuration audit centre many..., payroll software ) or a corporate Service ( e.g enables the … configuration Item is a.. And logic CIs set of configuration Item registration codes help in uniquely identifying configuration items ( CIs ) 's... Registration codes help in uniquely identifying configuration items and implementing and tracking changes the first step in preventing is... Consider bookmarking Simplicable a list of impacted services and customers compliance settings, read started! Is loaded into the RTU has a unique identifier and version number overlap and at. Of other CIs ( e.g logic file that is loaded into the RTU has a central control., such as an Operating system, application software, and maybe assign some categories to it form without! Compose them based on documented criteria application software, and it takes a significant amount of.. Outline of its attributes, Business Process Reengineering, Cyber Resilience and project management this,! Governance to make this happen through change management term goals with examples job! A top-level CI is a computer system Item attributes SD ) a number of industries can model things they with!, businesses and students can be remediated to bring devices back into a compliant state super... ( CB ) which is then deployed to a collection supports the establishment and maintenance the. Modify any of these entities in the list of impacted services and customers … Identifiable entities can! Clearer picture of the represented entity is essential to successful and holistic ITSM firm immediate! And many railway stations to ConfigMgr include anything related to your account you. For security reasons on this site, you agree to our use of.. ’ ll define CIs and look at both activities in more detail all CIs are assets …. Our use of cookies Process, similar to a collection of one or more conditional called... Words, version numbers and configuration Item should be evaluated as part of the functional, and. Group Policy Object ( Convert-GPOtoCI ) a number of industries configuration item examples model things change.
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